Privacy Policy
Effective Date: May 27, 2026
1. Introduction and Company Information
This Privacy Policy explains how Lumière Beauty Studio collects, uses, discloses, stores, and protects personal information in connection with its makeup-studio services, website, booking activities, customer communications, and related business operations in Canada.
Lumière Beauty Studio is committed to handling personal information in a manner consistent with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy legislation.
Business name: Lumière Beauty Studio
Address: 214 Queen Street West, Toronto, ON M5V 2A7, Canada
Email: [email protected]
Phone: +1 (416) 782-4593
2. Data Collection and Processing
Lumière Beauty Studio may collect personal information directly from you, automatically through digital tools, or from third parties where permitted by law. The types of personal information we may collect include:
- Contact details such as name, email address, phone number, and mailing address;
- Appointment and booking information, including service preferences, dates, times, and notes related to your appointment;
- Payment-related information, such as billing details and transaction records, noting that payment card data may be processed by third-party payment processors rather than stored by us;
- Service-related information, including skin sensitivities, makeup preferences, allergies, style preferences, and other information you voluntarily provide to help us deliver services safely and effectively;
- Communications you send to us, including inquiries, feedback, complaints, and consent preferences;
- Website and device information, such as IP address, browser type, device identifiers, pages visited, and usage data collected through cookies or similar technologies;
- Marketing and engagement information, including newsletter subscriptions, promotional preferences, and responses to campaigns;
- Photographs or video content, where you choose to provide or consent to their use for consultation, service documentation, or promotional purposes.
We collect and process personal information only to the extent reasonably necessary for identified purposes and in accordance with applicable law.
3. Purpose of Data Processing
Lumière Beauty Studio processes personal information for the following purposes:
- To provide makeup-studio services, consultations, and related customer support;
- To manage appointments, bookings, cancellations, reminders, and service records;
- To communicate with clients about services, scheduling, policies, and inquiries;
- To process payments, issue invoices, and maintain accounting and tax records;
- To personalize services based on your preferences, skin concerns, and requested looks;
- To ensure health, safety, and hygiene in the delivery of makeup services, including consideration of allergies or sensitivities you disclose;
- To send marketing communications where permitted and where you have provided consent, if required;
- To improve our website, services, customer experience, and business operations;
- To detect, prevent, and investigate fraud, misuse, security incidents, or other unlawful activity;
- To comply with legal, regulatory, tax, accounting, and record-keeping obligations;
- To protect the rights, property, and safety of Lumière Beauty Studio, our clients, staff, and business partners.
4. Legal Basis for Processing
Under Canadian privacy law, we generally rely on one or more of the following grounds to collect, use, and disclose personal information:
- Consent: Where you have given express or implied consent, including for bookings, communications, marketing, and optional uses of your information;
- Contractual necessity: Where processing is necessary to provide the services you request or to take steps at your request before providing services;
- Legal obligation: Where processing is required to comply with applicable laws, regulations, court orders, or lawful requests;
- Legitimate business purposes: Where permitted by law, including for fraud prevention, service improvement, security, and internal administration;
- Protection of vital interests: In limited circumstances where necessary to protect health or safety.
Where consent is the basis for processing, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
Lumière Beauty Studio does not sell personal information. We may share personal information with trusted third parties only as necessary and only for legitimate business purposes, including:
- Payment processors to process transactions securely;
- Booking and scheduling providers to manage appointments and reminders;
- Email, messaging, and customer relationship tools to communicate with clients;
- Website hosting, analytics, and IT service providers to operate and secure our systems;
- Professional advisors such as accountants, legal counsel, and insurers;
- Government authorities or law enforcement where required or permitted by law;
- Business transferees in connection with a merger, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality protections.
We require third parties to protect personal information in a manner consistent with applicable privacy obligations and to use it only for the purposes for which it was disclosed.
6. Data Transfer to Third Countries
Some of our service providers may store or process personal information outside of Canada, including in the United States or other jurisdictions. As a result, your personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in accordance with local laws.
Where personal information is transferred outside Canada, Lumière Beauty Studio takes reasonable steps to ensure appropriate contractual, technical, and organizational safeguards are in place to protect the information.
7. Storage Duration
Lumière Beauty Studio retains personal information only as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, and to enforce agreements.
Retention periods may vary depending on the type of information and the purpose for which it is used. For example:
- Booking and service records may be retained for a reasonable period after the appointment for customer service, accounting, and business administration;
- Financial and tax records may be retained for the period required by applicable law;
- Marketing contact information is retained until you unsubscribe or withdraw consent, unless a longer retention period is required or permitted by law;
- Security logs and technical records are retained for a limited period necessary for system security and troubleshooting.
When personal information is no longer required, we will delete, destroy, or anonymize it in a secure manner.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information held by Lumière Beauty Studio:
- Access: You may request access to the personal information we hold about you and information about how it is used and disclosed;
- Rectification: You may request correction of inaccurate, incomplete, or outdated personal information;
- Erasure: You may request deletion of personal information in certain circumstances, subject to legal retention requirements;
- Restriction: You may request that we limit the processing of your personal information in certain situations;
- Data portability: Where applicable, you may request a copy of certain personal information in a structured and commonly used format;
- Objection: You may object to certain processing activities, including some forms of direct marketing, where applicable under law.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable legal requirements.
9. Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting Lumière Beauty Studio using the contact details below or by using any unsubscribe mechanism provided in our communications.
Please note that withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. In some cases, withdrawing consent may limit our ability to provide certain services or communications.
10. Right to Complain
If you have concerns about how Lumière Beauty Studio handles your personal information, we encourage you to contact us first so we can attempt to resolve the issue promptly and fairly.
You may also have the right to file a complaint with the appropriate privacy regulator in Canada, such as the Office of the Privacy Commissioner of Canada, or with a provincial privacy authority where applicable.
We will cooperate with any lawful investigation or complaint process and will make reasonable efforts to address privacy concerns in a timely manner.
11. Data Security
Lumière Beauty Studio uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
These measures may include:
- Access controls and role-based permissions;
- Secure storage of records and devices;
- Encryption or other security protections where appropriate;
- Staff confidentiality obligations and privacy awareness practices;
- Regular review of service providers and security practices;
- Procedures for identifying and responding to suspected privacy incidents.
However, no method of transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
12. Contact Information
If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact:
Lumière Beauty Studio
214 Queen Street West, Toronto, ON M5V 2A7, Canada
Email: [email protected]
Phone: +1 (416) 782-4593
13. Changes to Privacy Policy
Lumière Beauty Studio may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or operational requirements. Any revised version will be posted with an updated effective date.
We encourage you to review this Privacy Policy periodically. Your continued use of our services or website after changes are posted indicates your acceptance of the updated policy, to the extent permitted by law.